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Privacy Policy

Effective Date: 01/10/2024

Company: The Concierge Pte Ltd

Registered in: Singapore

1. Introduction

The Concierge Pte Ltd (“weˮ,“ourˮ, or “usˮ)values your privacyand is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you engage with us — whether through our website, CRM systems, or direct communication.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

  • Contact Details: Name, email address, phone number, job title, company name.
  • Business Information: Project or consultancy details shared during engagement.
  • Payment and Billing Information: Bank details, invoices, or transaction data.
  • Technical Information: IP address, browser type, and website usage (via cookies or analytics tools).
  • Communications: Emails, inquiries, or messages sent through our contact forms or CRM.

2. How We Use Your Information

We collect and use your information to:

  • Provide and manage consultancy services and client relationships.
  • Communicate with you about proposals, projects, and support.
  • Improve our website, CRM, and client experience.
  • Process invoices and business transactions.
  • Comply with legal, accounting, and regulatory obligations.

3. Cookies and Analytics

Our website may use cookies and similar technologies to enhance user experience and track analytics.

We may use third-party tools such as:

  • CRM systems (for managing client data and communication).
  • Analytics tools (to understand visitor traffic and engagement).

You can control or disable cookies in your browser settings, though some features may not function properly without them.

4. Data Storage and Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Your information is stored securely in CRM and cloud-based systems that comply with international data protection standards.

5. Sharing of Information

We do not sell or rent personal data.

We may share data only with:

  • Trusted service providers (e.g., CRM, IT support, cloud hosting, or analytics platforms).
  • Legal or regulatory authorities, if required by law.

All third-party partners are bound by confidentiality and data protection obligations consistent with this policy.

6. Retention of Data

We retain personal data only for as long as necessary to fulfill the purposes described above, or as required by applicable law and business needs.

7. Your Rights

Under the Singapore Personal Data Protection Act (PDPA), you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate information.
  • Withdraw consent to the collection or use of your data (subject to legal or contractual obligations).

For data access or correction requests, please contact us using the details below.

8. International Data Transfers

If your information is transferred outside Singapore, we ensure that such transfers comply with the PDPA and appropriate safeguards are in place to protect your data.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any revisions will be posted on our website with a new effective date

10. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Email: theconcierge.tokyo8@gmail.com

Phone: +65 8205 2783

Address: 3791, Jalan Bukit Merah, #04-03 E-Centre @Redhill, Singapore 159471